Privacy Policy

Who we are

This Privacy Policy describes how Midlakes Junk Removal ("Midlakes," "we," "us," or "our"), based in Seneca Castle, NY 14561, collects and uses information when you visit https://midlakesjunkny.com, request a quote, call or text us, or otherwise interact with our business.

Contact: (585) 284-2682 · Prefer text or call. Email: jw@midlakesjunkremoval.com (when configured).

Information we collect

• Quote / contact details you submit: name, phone number, town or address, optional email, job type, load size, timing preference, notes, and any photos you upload.
• Communications when you call or text (585) 284-2682, including message content needed to quote and schedule work.
• Technical data such as browser type, device, IP address, and pages visited (via hosting/analytics providers if enabled).

How we use information

• Respond to quote requests and provide pricing
• Schedule, perform, and follow up on junk removal jobs
• Contact you by call, text, or email based on how you reached us
• Improve the website and prevent spam or abuse
• Send internal operational SMS alerts to the business owner when a new lead is submitted (see SMS below)

SMS / text messaging

Midlakes Junk Removal may use text messaging in two limited ways:

1. Owner lead alerts. When someone submits the quote form on our website, our systems may send a short transactional SMS to the business owner so they can respond quickly. Website visitors are not enrolled in a marketing text program by submitting the quote form.
2. Customer texts. If you text our published number ((585) 284-2682) or ask us to text you back about a job, we may reply about your quote, scheduling, or payment. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of automated messages where supported; reply HELP for help.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We may use service providers (for example, hosting and SMS delivery platforms such as Vercel and Twilio) solely to operate the website and deliver operational messages. Those providers process data under our instructions and are not permitted to use SMS opt-in data for their own marketing.

Sharing

We may share information with:

• Service providers who help us host the site, store leads, send email/SMS, or analyze traffic
• Professionals such as accountants or insurers when required
• Authorities when required by law or to protect rights and safety

We do not sell personal information. We do not share personal information with third parties for their marketing.

Retention & security

We keep lead and job records as long as needed to run the business, meet legal obligations, and resolve disputes. We use reasonable administrative and technical safeguards; no method of transmission over the internet is 100% secure.

Your choices

• Call or text (585) 284-2682 to update or delete your info
• For automated SMS where offered, reply STOP to opt out or HELP for help
• You can browse the site without submitting the form; some features need contact details to quote you

Children

Our services are directed to adults seeking junk removal. We do not knowingly collect personal information from children under 13.

Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after changes means you accept the updated policy.

Contact

Midlakes Junk Removal
Seneca Castle, NY 14561
Phone / text: (585) 284-2682
See also our Terms & Conditions.